Terms of Service

Effective date: July 21, 2026

These Terms of Service ("Terms") are an agreement between Painpoint Solutions, LLC, a Florida limited liability company ("Painpoint," "we," "us"), and you, the person or business using our services. By creating an account, subscribing, or using any part of the services, you agree to these Terms.

Questions about these Terms go through our contact page.

1. What these Terms cover

These Terms govern all Painpoint services: the AI chat agent for your website, the free demo, and the customer dashboard. If we launch additional products or features that need their own terms, we will publish supplemental terms for them, and those supplemental terms will control for that feature. We will never apply supplemental terms to you retroactively.

2. The services

AI chat agent. We provide an AI-powered chat agent that you install on your own website. The agent answers your visitors' questions using content it has read from your website and information you provide (such as pinned facts, uploaded documents, and business details), and can collect visitor contact information and escalate conversations to you by email.

Free demo. Before you buy, you can create a free demo agent built from a sample of your website's pages. Demos require email verification, are free, and expire automatically after 7 days. No payment method is required for a demo.

3. Your account

You sign in through our identity provider. You are responsible for keeping your login credentials secure and for all activity under your account. Provide accurate information. In particular, use a real email address you control, because it is where we send everything about your account. The services are offered to businesses and business owners; you must be at least 18 to create an account.

4. Subscriptions and billing

Plans. Current plans, prices, included usage, and add-ons are listed on our pricing page. Your plan's price and inclusions are shown at checkout before you pay.

Per-site subscriptions. Each website you put an agent on has its own subscription, with its own plan, its own included usage, and its own optional add-ons. A business with one website has one subscription, and adding an agent to a second website adds a second subscription. Each site's plan can be chosen, upgraded, downgraded, or canceled independently; canceling one site's subscription does not affect your other sites or your account. All of your subscriptions are billed to the same payment method and managed together from your billing page.

Billing cycle and renewal. Subscriptions are billed in advance, monthly or annually, and renew automatically at the end of each billing period until canceled. You can cancel at any time (see Section 9).

Add-ons. Optional add-ons are billed alongside your plan. Add-ons included in your plan at no charge are marked as included and are never billed separately.

Payment. Payments are processed by Stripe. You authorize us to charge your payment method for subscription fees, applicable add-ons, and metered usage charges (Section 6) when due.

Taxes. Prices exclude applicable taxes unless stated otherwise. You are responsible for any taxes we are required to collect.

5. Usage limits and overage

Each plan includes a set number of agent conversations per billing period, shown on the pricing page. We apply a grace buffer: usage up to 10% above your plan's included conversations is free. Conversations beyond the grace buffer are billed as metered overage at $0.15 per conversation, charged on your next invoice. Your dashboard shows your current usage and any estimated overage at all times.

6. Fair use and service protection

We may apply reasonable technical limits (such as rate limits) to protect the service. If your usage is so far outside normal patterns that it degrades the service for others, we will contact you to find a workable arrangement before taking any action affecting your service.

7. Pricing

Current pricing always lives on our pricing page. We may change prices for new customers at any time. For existing subscriptions, price changes take effect at your next renewal, and we will notify you by email at least 30 days before a price increase applies to you.

8. Money-back guarantee and refunds

The guarantee. Every first subscription comes with a 14-day money-back guarantee. If the service is not for you, you can claim a full refund of your first charge (including annual prepayments) within 14 days of your first payment. The refund is self-serve: one click on your billing page, no forms, no phone calls, no questions required.

What happens when you claim it. Claiming the guarantee refunds your first charge in full, cancels your subscription immediately, and schedules your account for deletion (see Section 9). If you change your mind, re-subscribing is the way back: completing a new checkout cancels the pending deletion and restores your account. The guarantee applies once per customer; a restored or new subscription after a guarantee refund is not covered by a second guarantee.

Outside the guarantee. After the guarantee window, subscription fees are non-refundable except where required by law. Canceling stops future charges but does not refund the current period.

9. Cancellation and account deletion

Canceling a subscription. You can cancel any subscription at any time. Cancellation takes effect at the end of the paid billing period. You keep full access until then, and you are not charged again.

After your paid period ends. When a canceled subscription's paid period ends, that site's agent is deactivated. If it was your only (or last) subscription, your account then enters our standard deletion pipeline: we notify you by email, hold a 3-day grace period during which you can restore the account (by re-subscribing or canceling the deletion), and then permanently delete the account and its data as described in our Privacy Policy. If you have other active subscriptions, your account and other sites continue unaffected.

Deleting your account. You can delete your account directly from your account settings at any time. Voluntary deletions also get the email notice and 3-day grace period, during which you can undo the deletion.

Termination by us. We may suspend or terminate accounts that violate these Terms, fail to pay, or use the services unlawfully. Unless the violation is severe or unlawful, we will warn you and give you a chance to fix the problem first. If we terminate the service entirely (not for your breach), we will refund the unused portion of any prepaid period.

10. Your content and your responsibilities

Your content. You keep all rights to your website content, uploaded documents, business information, and other material you provide. You grant us the license needed to operate the service: to read, store, process, and display that content in order to build and run your agent.

You must have the rights. Only connect websites you own or are authorized to manage, and only upload content you have the right to use.

Your visitors. The agent talks to your visitors on your website, under your business's name. You are responsible for how you deploy it: for complying with laws that apply to your business and your visitors (including privacy notice requirements), and for reviewing and acting appropriately on information the agent collects on your behalf.

Acceptable use. You may not use the services to break the law, infringe others' rights, distribute malware, send spam, harass anyone, or attempt to probe, overload, or disrupt our systems or other customers' agents. You may not use the services to build a competing product by systematically extracting our software or outputs.

11. About AI-generated responses

The agent generates responses using artificial intelligence, grounded in your content. AI-generated responses can be incomplete, outdated, or wrong, even when grounded. The agent is designed to answer questions about your business. It is not a source of legal, medical, financial, or other professional advice, and its responses are not commitments made by us. You are responsible for reviewing how the agent represents your business and correcting its knowledge (through your dashboard) when needed. We do not guarantee any particular level of accuracy, lead volume, or business outcome.

12. Our intellectual property

The services, including our software, models' configurations, designs, and documentation, belong to Painpoint and our licensors. We grant you a limited, non-exclusive, non-transferable right to use the services for your business while you have an active account. Feedback you give us about the services may be used by us without obligation.

13. Third-party services

We use third-party service providers (such as payment processing, AI model providers, and hosting) to deliver the services. The providers that process personal data are listed in our Privacy Policy. Your website and your visitors' use of it remain governed by your own terms and policies.

14. Disclaimers

The services are provided "as is" and "as available." To the fullest extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the services will be uninterrupted, error-free, or secure, or that AI-generated responses will be accurate (see Section 11).

15. Limitation of liability

To the fullest extent permitted by law: (a) neither party is liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, or data; and (b) our total liability for all claims arising out of or relating to the services is limited to the amounts you paid us in the 12 months before the event giving rise to the claim. Nothing in these Terms limits liability that cannot be limited by law, including liability for fraud or willful misconduct.

16. Indemnification

You will defend and indemnify Painpoint against third-party claims arising from your website, your content, your violation of these Terms, or your violation of law in your use of the services. This includes claims by your visitors relating to how you deployed the agent.

17. Governing law and disputes

These Terms are governed by the laws of the State of Florida, without regard to conflict-of-laws rules. Disputes will be resolved in the state or federal courts located in Pinellas County, Florida, and both parties consent to their jurisdiction. Before filing anything, contact us through our contact page. Most issues can be resolved directly.

18. Changes to these Terms

We may update these Terms from time to time. If a change is material, we will notify you by email at least 30 days before it takes effect. Continuing to use the services after a change takes effect means you accept the updated Terms. The current version is always at this page, with its effective date at the top.

19. Contact

All inquiries about these Terms (questions, notices, disputes, anything) go through our contact page.